Nhân Viên Dịch Vụ Công Nghệ Thông Tin - Service Delivery Executive

• Monitor the customer's IT system. Monitor and supervise the operation of customers' information technology equipment and infrastructure: servers, networks, computers, cameras,... Ensure stable operation.
• Receive and process customer requests related to IT systems. Perform tasks through remote access software and on-site support at the customer's premises. Perform hardware problems and propose replacements and upgrades of IT equipment components (if necessary). Troubleshoot problems related to computers, network systems, timekeepers, telephone switchboards,.. office applications and software.
• Maintenance of IT equipment Check and sanitize the user's network equipment and computers.
• Update the work results report Complete tasks and update results in the ticket system daily. On-Demand Work Reporting Management. Send periodic reports (monthly/quarterly/...) to customers.

Yêu cầu công việc

• Have 3-5 years of experience.
• Understanding of server infrastructure, IT infrastructure, software installation, office informatics.
• Good communication in English.
• Good communication skills, teamwork and independent work.
• Honesty, enthusiasm and high sense of responsibility at work.
• Be proactive and eager to learn.

Quyền lợi được hưởng

• Competitive monthly salary, based on competency: qualifications and experience.
• Full social insurance package, 24/7 accident insurance.
• PVI Care health insurance, along with bonuses after 3 years, 5 years and 10 years of service; 13th month bonus and annual performance bonus for outstanding achievements.
• An open and dynamic working environment.
• Friendly company culture and mutual support.
• Annual health check-ups.
• Tea, juice, coffee, daily snacks and free parking.
• Participate in attractive internal activities: monthly birthdays & welcome new employees, Team building, year-end party.