Tuyển dụng IT Helpdesk Engineer | Flexible working hours tại Hà Nội

Role Summary

As an IT Helpdesk Engineer, you will provide first-line and second-line technical support to end users, troubleshoot workplace technology issues, and help maintain reliable day-to-day IT services. You will support Windows devices, Microsoft 365 applications, user accounts, meeting-room technology, and IT assets while following established security, documentation, and escalation procedures. 

Key Responsibilities

End-User Support & Incident Resolution 

• Provide onsite and remote technical support for laptops, desktops, peripherals, printers, and mobile devices. Monitor network performance and ensure reliable connectivity.
• Diagnose and resolve Windows, hardware, software, Microsoft 365, email, and basic network-connectivity issues. 
• Receive, record, prioritize, update, and resolve incidents and service requests through the IT service desk system. 
• Escalate unresolved, recurring, security-related, or high-impact issues to the appropriate IT team member. 

User Lifecycle & Access Support

• Prepare, configure, issue, recover, and refresh laptops and IT equipment for employee onboarding, transfer, and offboarding. 
• Support approved user-account activities, including password resets, account unlocks, group membership, and access requests. 
• Follow identity, access-control, and information-security procedures when processing user requests. 

Workplace Technology & Asset Management

• Install, remove, update, and support approved business applications and endpoint software. 
• Provide technical support for meeting rooms, Microsoft Teams meetings, audio, video, display, and conferencing equipment. 
• Maintain accurate records for laptops, monitors, accessories, software, assignment status, repairs, warranties, and spare devices. 
• Coordinate hardware diagnosis, repair, replacement, and warranty cases with internal stakeholders and approved vendors. 

Security, Maintenance & Documentation 

• Support Windows updates, application patching, endpoint-protection checks, and basic device-compliance activities. 
• Document troubleshooting steps, resolutions, known issues, user instructions, and equipment handover records. 
• Report suspected security incidents, policy violations, data-loss risks, or unusual device behaviour promptly. 
• Perform other reasonable IT support tasks assigned by the IT Manager. 

WHAT WE CAN OFFER:

• Competitive salary package with attractive performance-based incentives
• International, professional, and collaborative working environment that values diversity, inclusion, and innovation, where every idea is encouraged and heard
• Flexible hybrid working model with 5 working days per week (Monday–Friday), flexible working hours, and up to 2 work-from-home days per week
• 100% salary during probation period
• 13th-month salary, annual performance bonus, and salary review every 6 months
• Premium private health insurance and annual health check-up
• 100% gross salary contribution for social insurance
• 15- 20 annual leave days depending on position
• Additional Holidays: Christmas Day, Group Wellness Day
• Access to extensive learning resources and training programs delivered by international experts
• Opportunities to enhance professional and technical skills through collaboration with global clients
• Clear career development pathway through secondment opportunities, work holidays, and sponsorship for professional qualifications (ACCA/CPA/CFA)
• Regional and cross-border career opportunities within Acclime Group
• Opportunities to participate in international team-building activities and strategic group conferences
• Continuous learning and development through both internal and external professional training programs

Must Have

Yêu cầu công việc

Must Have

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field, or equivalent experience.
• 1-2 years of experience in IT Helpdesk, Desktop Support, Service Desk, or a similar end-user support role. 
• Practical knowledge of Windows 10/11, PC hardware, printers, common peripherals, and Microsoft 365 applications. 
• Basic knowledge of Active Directory or Microsoft Entra ID, user-account support, permissions, and password management. 
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and common LAN troubleshooting. 
• Ability to communicate clearly in Vietnamese and at an intermediate level in English. 
• Service-oriented mindset, good interpersonal skills, attention to detail, and the ability to manage multiple support requests. 
• Ability to troubleshoot logically, document work clearly, protect confidential information, and follow escalation procedures. 

Highly Desirable

• Experience with IT service management or ticketing platform and endpoint-management tools such as ManageEngine Endpoint Central or Microsoft 365. 
• Basic PowerShell knowledge and familiarity with remote-support tools. 
• Microsoft Fundamentals, ITIL Foundation, CompTIA A+, or equivalent entry-level IT certification. 

Quyền lợi

• Thưởng:

  13th-month salary, annual performance bonus, and salary review every 6 months

• Hoạt động nhóm:
  • Opportunities to participate in international team-building activities and strategic group conferences
  • Continuous learning and development through both internal and external professional training programs