Tuyển dụng Head Of Air Freight (Freight Forwarder) tại Hồ Chí Minh

Key Responsibilities

1. Strategy and P&L

Build and execute the annual air freight plan: volume, gross profit, lane and customer mix.

Own the air freight budget and P&L; track margin per lane, per customer and per carrier, and take corrective action when targets slip.

Identify new products and markets (perishables, pharma, DG, e-commerce, project cargo) and decide where to invest.

2. Sales and key accounts

Lead sales for direct shippers and key accounts; join tenders, annual contract negotiations and business reviews.

Work with the sales team and overseas agents to grow volume on the main lanes

(HCM/HAN to Europe, North America, Northeast Asia, Middle East).

Set sales targets and pipeline review routines for the team.

3. Pricing and carrier procurement

Negotiate BSA, allotment, spot and contract rates with airlines and GSAs; secure space for peak season.

Approve buy and sell rates, surcharges and special quotations; protect margin without losing competitiveness.

Maintain the rate database and weekly market review.

4. Operations and service quality

Oversee booking, consolidation, handover, tracking, documentation and claims handling for export and import.

Set and monitor service KPIs: on-time handover, cargo damage rate, claim cost, customer complaints.

Coordinate with customs, airport terminals, trucking and handling partners.

5. Compliance and risk

Ensure compliance with IATA regulations, DGR, airline and airport security rules (TSA,

ACC3), and Vietnam customs requirements.

Manage credit, cargo and claims risk with Finance and Legal; support internal and customer audits.

6. Team leadership

Hire, coach and evaluate the team; set clear KPIs and a development path for each role.

Build a stable second layer of managers and a succession plan.

Work with other business units (sea freight, customs, contract logistics) on cross- selling.

Yêu cầu công việc

Requirements

Must have

Bachelor's degree in International Business, Logistics, Transportation, Economics or a related field.

At least 10 years in air freight at a freight forwarder or airline/GSA, including 3+ years managing a team or business unit with P&L responsibility.

Proven track record in growing air freight volume and gross profit, with figures to show.

Direct experience negotiating with airlines and GSAs (BSA, allotment, spot) and handling key accounts or tenders.

Solid knowledge of IATA rules, DGR, airport and security procedures, and Vietnam customs processes.

Strong negotiation, analytical and leadership skills; comfortable presenting to senior management and customers.

Fluent English, spoken and written.

Nice to have

Experience in pharma, perishables, electronics or project cargo.

IATA DGR, IATA/FIATA Air Cargo diploma or similar certificates.

Experience with TMS/ERP (e.g. CargoWise) and airline booking portals, plus Excel or

Power BI for reporting.

Network with airlines, GSAs and overseas agents in the main markets.

Experience setting up or restructuring an air freight team.

Quyền lợi

• Thưởng: 13th-month salary and a performance bonus linked to air freight gross profit.
• Chăm sóc sức khoẻ: Full social, health and accident insurance, annual health check
• Nghỉ phép có lương: annual leave according to company policy.
• Cơ hội du lịch: Opportunities to work with the regional network and other business units of [Company name].
• Khác: A clear mandate to build and lead the air freight business, with direct access to the Country Manager.