[HCMC - Thu Duc] Data & Digitalization Specialist (IT Background/ M365 Apps)

Key Responsibilities

1. Laboratory Process Digitalization:

- Collaborate with the OpEx Manager and Lab Managers to map, analyze, and re-engineer laboratory operational workflows.

- Identify manual bottlenecks, redundant data entry, and paper-based tracking, replacing them with automated digital systems.

- Develop lightweight custom internal web applications, low-code tools, and forms tailored to laboratory testing schedules, sample tracking, and equipment maintenance.

- Internal Software & Tool Integration: Build, customize, and maintain internal web utilities/interfaces bridge gaps between existing LIMS (Laboratory Information Management Systems) and team dashboards.

2. MS365 & Power Platform Solutions Architecture

- Design, build, and deploy automated end-to-end workflows using Microsoft Power Automate (Cloud and Desktop RPA Flows).

- Create custom low-code business applications using Power Apps (Canvas & Model-driven) integrated with Microsoft Dataverse, SharePoint, and SQL databases.

- Establish automated notifications, approval chains, and document control systems across multi-site laboratory teams.

3. AI Workflow Integration:

- Extended MS365/Power Platform duties to include integrating Copilot Studio AI agents into Power Apps, SharePoint, and Teams for automated lab query handling and data extraction.

- AI Support & Training: Training lab staff on leveraging MS Copilot features to enhance daily operational productivity.

4. Data Analytics, BI & Reporting:

- Construct, maintain, and publish interactive dashboards in Power BI to monitor Lab Key Performance Indicators (KPIs), sample turnaround time (TAT), throughput, and resource utilization.

- Perform statistical data analysis and predictive modeling to identify operational trends, quality control variations, and cost optimization opportunities.

- Maintain data integrity, establishing robust ETL data pipelines connecting lab instruments, databases, and reporting layers.

5. Continuous Improvement & Support:

- Provide technical support, governance, and system training to laboratory staff.

- Maintain technical documentation, system architecture logs, user guides, and standard operating procedures (SOPs) for all developed solutions.

Yêu cầu công việc

Kinh nghiệm (Experiences):

- Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Data Analytics, or related technical disciplines.

- 2 to 5+ years of hands-on experience in data analytics, process automation, or custom software development, preferably within manufacturing, laboratory, healthcare, or operational environments.

Khác (Others)

Core Technical Competencies (Must-Have):

- Expertise in Microsoft 365 Ecosystem: Advanced knowledge of Power Automate (Cloud & Desktop flows), Power Apps, Power BI, SharePoint, and Teams integration.

- AI & Microsoft Copilot Mastery: Explicitly added as a primary mandatory skill alongside MS365 & Power Automate. Requires proven expertise in leveraging Microsoft Copilot, Copilot Studio, and AI Builder to build custom AI prompts, autonomous agents, and AI-assisted automation into business workflows.

- Database & Querying Skills: Proficiency in SQL (MS SQL Server, PostgreSQL, or MySQL) and experience writing complex queries, data transformations, and data modeling.

- Application Development: Solid foundation in web/software development (Python, HTML5, CSS3, JavaScript/TypeScript) for building custom internal web tools.

- Data Analytics & BI: Proficient in DAX, Power Query (M), Python (Pandas/NumPy), for data analysis and metric calculations.

Domain & Soft Skills (Nice-to-Have / Behavioral):

- Knowledge of laboratory workflows, LIMS, ISO 17025 compliance, or quality control metrics is a major advantage.

- Strong Lean Six Sigma / Operational Excellence mindset (problem-solving, root cause analysis, waste reduction).

- Excellent communication skills with the ability to translate complex IT technical terms into actionable operational solutions for non-technical lab staff.

Quyền lợi

• Thưởng: 13-month bonus
  Performance bonus: subject to performance
• Chăm sóc sức khoẻ: Added healthcare package for self and family
• Khác: Opportunity to work in a leading global laboratory and life sciences company. Exposure to regional finance operations and international stakeholders. Dynamic, professional, and collaborative working environment. Clear career development opportunities