Group Key Account Manager - KAM (Planning)

Mời vào đội Chi tiết Group Key Account Manager - KAM (Planning) Hồ Chí Minh KEY RESPONSIBILITIES 1. Planning and Operations Management Develop and implement strategic plans to optimize operations and business performance across the assigned supermarket chain. Evaluate and analyze the effectiveness of plans, making timely adjustments to ensure business objectives are achieved. Monitor implementation progress and provide regular updates and reports to the Channel Director. 2. Plan Execution Coordination Ensure the effective execution of assigned plans and activities in compliance with company policies, procedures, and standards. Coordinate with relevant departments to implement promotional campaigns, events, and marketing activities. Supervise the implementation of sales policies to ensure consistency and effectiveness across all stores. 3. Customer Relationship Management Develop and maintain strong customer relationships, enhancing customer service quality to ensure customer satisfaction and loyalty. Handle customer complaints and feedback professionally and efficiently. Organize customer care programs and customer satisfaction surveys to improve service quality. 4. Budget and Resource Management Effectively manage budgets, costs, and resources while controlling risks to achieve targets related to sales revenue, market share, distribution, merchandising, brand image, and supermarket channel presence. Plan and monitor resource utilization to optimize costs and operational efficiency. Evaluate and recommend process improvement initiatives to enhance productivity and work quality. 5. Team Development Recruit, train, and develop employees, ensuring they possess the necessary skills and knowledge to perform their roles effectively. Assess employee performance and develop individual and team development plans. Foster a positive work environment that encourages innovation, collaboration, and employee engagement. 6. Reporting and Analysis Collect and analyze business data and prepare periodic reports for the MT Head. Provide recommendations for improvement based on data analysis to enhance business performance and customer service quality. Monitor market trends and competitor activities and propose appropriate business strategies accordingly. JOB REQUIREMENTS EDUCATION & MAJOR Bachelor’s degree or higher. Preference given to majors related to business such as Business Administration, Marketing, Commerce, or related majors. WORK EXPERIENCE Minimum 8 years of relevant working experience, at least 2 years of experience in a similar position in multinational companies or large-scale enterprises in dairy, food, or FMCG industries; dairy industry experience is highly preferred PROFESSIONAL KNOWLEDGE & SKILLS Experienced and knowledgeable in managing business operations related to supermarkets and/or retail store chains; familiar with working and interacting with customers in supermarket/convenience store channels, particularly with Buying and Merchandising teams. Good understanding of category management and brand management within supermarkets or convenience store chains. Strong analytical, business planning, and budget management skills. Excellent communication, negotiation, presentation, and influencing skills. Strong problem-solving and decision-making capabilities. Proven ability to build and maintain effective relationships with customers and business partners OTHER REQUIREMENTS Proficient in Microsoft Office applications. Good spoken and written English. Demonstrates integrity, attention to detail, and a proactive, enthusiastic attitude. Họ và tên * Email * Số điện thoại * Sơ yếu lý lịch/CV Tải lên Cho phép tệp doc, docx, pdf và tối đa 2MB Tên tập tin không chứa các kí tự đặc biệt như '/, [, *, <, >, ;' Bằng việc nộp đơn ứng tuyển, tôi xác nhận rằng tôi đã đọc hiểu và đồng ý với Chính sách bảo mật Gửi hồ sơ Trang web này được bảo vệ bởi reCAPTCHA và Google Áp dụng Chính sách bảo mật và Điều khoản dịch vụ . Luôn là thế từ 1976 Hành trình táo bạo, quyết tâm, luôn là chính mình của Vinamilk. Khám phá ngay! Luôn là thế từ 1976 Hành trình táo bạo, quyết tâm, luôn là chính mình của Vinamilk. Khám phá ngay! Vinamilk khuyến nghị Khi bắt gặp bất kỳ cá nhân hay tổ chức có hành vi nghi ngờ là giả mạo thông tin tuyển dụng của Vinamilk để lừa đảo, hãy liên lạc qua những kênh thông tin chính thống của Vinamilk để phản ánh. Việc bạn thông báo cho Vinmailk có thể hỗ trợ chúng tôi trong việc thực hiện các thủ tục pháp lý đối với các đối tượng lừa đảo này theo đúng quy định của pháp luật. Xem các dấu hiệu cảnh báo Nhịp sống Vinamilk