Tuyển dụng E-Commerce Operation Intern tại Hồ Chí Minh

1. Order & Operation Support 
- Assist in collecting and consolidating order status from omni-channel systems (late - pending - cancel) - take note reason 
- Prepare daily tracking & weekly issue summary files for Online Sales Operation team 
- Identify abnormal cases based on predefined checklist
2. Customer Support - Back-office Assistance 
 - Classify customer inquiries by channel and issue type
 - Prepare response drafts using approved templates (GM. SPF. TTS) 
 - Compile FAQ and recurring issues for CS team 
 - Support CS team with case preparation
 - Daily feedback classification sheet
 - Weekly FAQ update proposal
3. Reporting & Data Support: 
 - Monitor daily order status 
 - Collect timestamps/photos for incidents
 - Report critical issues to Team Lead
 - Perform basic data validation (missing, duplicate, mismatch)
4. Knowledge Base Support 
 - Document observed workflows and handling steps 
 - Update internal Q&A and checklists
 - Draft Operation documents under guidance 
 - Other tasks assigned by Manager

Yêu cầu ứng viên

 3rd or final year students at universities/colleges
 Abilities to use computer, Office programs: Excel PowerPoint, Form. 
 Clear written and verbal communication, attention to detail 
 Proactive, reliable, team player 
 Logical thinking and reasonable work arrangement

Quyền lợi được hưởng

- Non-Paid

- Canteen meal at lunch

- Support laptop during work

- Continuous training and detailed work instructions

- Support internship confirmation according to the company's form

- Shuttle bus (if you are residing in District 7, Binh Thanh District, Thu Duc)