Tuyển dụng Customer Support Manager tại Hồ Chí Minh

Key Responsibilities

As this is a new role, with the support of the team you'll be required to build out the ways of working and structure that will be critical for success.

1. Running the Inbound Queue

Own every ticket that comes in, across in-app support, live chat and social. Queue health, coverage across time zones, response...

Yêu cầu công việc

3+ years managing a customer support team, including direct line management of at least three people.

Experience in a consumer product at scale, ideally an app with high ticket volume relative to the size of the team.

Sound judgement under pressure. You can make the call on a difficult case and stand behind it.

Genuine warmth with...