Tuyển dụng Chuyên Viên Trải Nghiệm Nhân Viên (Voice Of Staff) tại Hồ Chí Minh

1. Employee Listening & Voice of Staff 

• Coordinate and execute Voice of Staff and Employee Listening activities across stores and Head Office through surveys, feedback channels, interviews and targeted engagement activities.  
• Identify key employee experience themes, pain points, and emerging trends from both quantitative and qualitative feedback.  
• Develop a clear understanding of what employee experience, why they experience it, and which factors matter most to their experience.  

2. Employee Experience Insight 

•  Translate employee feedback and data into actionable insights on the key people and operational factors affecting employee and customer experience. 
• Connect employee experience with store operations and Customer Experience, identifying opportunities where employee experience can influence customer-facing outcomes and store performanceProvide clear findings and recommendations to support management and relevant stakeholders in making informed decisions.  

3. Experience Improvement & Engagement 

• Work cross-functionally with HR, Retail Operations, Brand and CX to address key employee experience opportunities.  
• Support initiatives that strengthen employee engagement, recognition, and customer-centric culture. 
• Contribute employee insights to CX improvement, internal engagement and innovation initiatives.  
• Follow through on agreed improvement actions and assess whether they address the identified experience gaps and contribute to development employee experience and operation performance.  

4. VOS Operations, Data & Continuous Improvement 

• Maintain effective VOS reporting, dashboards and visibility of key Employee Experience trends.  
• Ensure employee insights and actions are properly tracked and followed through.  
• Continuously improve the VOS listening and insight process, including opportunities for automation and reducing manual activities.  
• Support relevant CX / Employee Experience projects and management priorities. 

Yêu cầu ứng viên

• Bachelor's degree in Business Administration, Human Resources, Marketing, Customer Experience, Psychology, or related fields.  
• Experience in retail, multi-store, or frontline environments is strongly preferred. 
• Willingness to visit stores and engage directly with frontline employees when required.  
• Strong analytical and problem-solving skills, with the ability to turn feedback and data into actionable insights and improvements. 
• Strong communication and stakeholder collaboration skills, with the ability to work across different functions.  
• Able to communicate and work effectively in English in a professional environment.  

Quyền lợi được hưởng

• Enjoy full coverage of Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) in accordance with current labor laws.
• Opportunities to participate in specialized training programs focusing on soft skills and professional knowledge in the fashion retail industry.
• Work in a professional environment that values creativity and encourages innovation and continuous improvement.
• Participate in regular team-building activities and internal events to strengthen team connections and expand professional networking opportunities.