Center Manager - Quản Lý Chi Nhánh

We are looking for a Center Manager who thrives on real ownership: someone who can lead people, keep operations smooth, and drive strong business results—especially when the pressure is high.
This role is not for someone who wants a comfortable routine. It is for a leader who enjoys meaningful challenges, stays calm in tough moments, and takes pride in turning goals into measurable outcomes.

Your core ownership - You will be the overall owner of the center’s performance, including:

1. Business results (monthly/quarterly targets and consistent improvement)

2. Team performance (hiring, coaching, discipline, and retention)

3. Service quality & customer experience

4. Daily operations (clear processes, strong coordination, reduced errors)

What you will do:

1) Drive growth with strong planning and disciplined execution

Build weekly/monthly action plans and break targets into practical daily steps.

Track progress closely, spot bottlenecks early, and adjust quickly to stay on track.

2) Lead and develop your Sales & Customer Care team

Hire the right people and set clear expectations for performance and service mindset.

Coach hands-on through real cases: feedback, skill-building, and execution standards.

Create a strong working rhythm: short check-ins, clear commitments, measurable follow-up.

3) Run a tight, efficient operation

Ensure the center runs smoothly every day—service delivery, customer handling, team coordination.

Improve efficiency and reduce waste while maintaining a high-quality customer experience.

4) Solve tough problems and take full ownership

When issues happen (customers, people, operations, results), you stay steady, take charge, and close the loop.

You focus on root causes and fix the system—so the same problems don’t repeat.

Why join us

Real autonomy and trust: you will have room to run the center and implement what works.

Clear goals, clear recognition: strong performance is rewarded fairly and transparently.

A meaningful challenge: this role allows you to build a real leadership “success case” in your career—growth, team, and operations.

Yêu cầu công việc

Who will succeed in this role

You will do well here if you like taking real responsibility: leading a team, keeping the center running smoothly, and delivering clear results—especially when things get tough.

Must-have

3+ years in a management role (education or fast-growing companies are a plus).

Bachelor’s degree or equivalent experience.

Strong experience in sales and customer service.

Good at leading and managing a team (clear direction, coaching, follow-up).

Strong English and Vietnamese, both speaking and writing.

You live by these values: Passion – Accountability – Integrity – Improvement – Collaboration.

Nice-to-have

Managed a team of 10+ people (sales and/or operations).

Strong at negotiation, influencing others, and solving problems.

You can use numbers to make decisions and improve performance.

Comfortable working with targets and can push the team to hit goals.

Proactive, energetic, and want to grow fast in leadership.

Quyền lợi

• Thưởng: Lương tháng 13
  Thưởng hiệu suất hàng quý
  Thưởng năm lên đến 3 tháng lương dựa trên kết quả KPI
• Chăm sóc sức khoẻ: Đầy đủ bảo hiểm xã hội, y tế và thất nghiệp
  Khám sức khỏe định kỳ hàng năm
• Nghỉ phép có lương: 18 ngày nghỉ phép năm
• Đào tạo: One-month onboarding training program
• Khác: English course sponsorship for family members
  Company-provided uniform and laptop
  Company team-building activities