Tuyển dụng Air Freight Customer Service Specialist (Hanoi) tại Hà Nội

Main tasks & key responsibilities:

• Develops relationship with allocated customers

• Participates in joint Sales visits if necessary

• Accepts all orders (from customer or overseas office) and processes them for handover to Operations

• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

• Performs up- and cross-selling (inbound calls) for existing customers and passes on...

Yêu cầu công việc

Qualifications:

• Good knowledge of forwarding business, AFR products and business systems

• Ability to identify and meet customer needs in a pleasant and friendly manner

• Excellent communication and interpersonal skills

• Good telephone and E-mail skills

• Commercial attitude

• Good at English (verbal/written)

• Exceptional customer service skills

• Detail oriented and strong follow-up skills

• Proficient with Microsoft office (Word, Excel, Outlook)

• Cargo Wise system knowledge is a plus.