Tuyển dụng Aftersales Technical Service Manager tại Hà Nội

Technical Service Management

• Lead and manage after-sales technical service activities for VinFast electric vehicles.
• Provide technical guidance and support to authorized dealers, service centers, and field service teams.
• Manage the diagnosis, investigation, and resolution of complex vehicle technical issues, including recurring failures and critical field cases.
• Develop and implement technical service procedures, diagnostic guidelines, repair instructions, and troubleshooting standards.
• Ensure technical service activities comply with company policies, quality standards, and applicable automotive safety requirements.

EV Technical Support and Problem Resolution

• Oversee technical troubleshooting and issue resolution related to high-voltage battery systems, electric drive systems, power electronics, charging systems, thermal management, vehicle electronics, and software-related issues.
• Coordinate root cause analysis (RCA) and corrective/preventive action plans for technical problems identified in the field.
• Work with R&D, Engineering, Quality, and Manufacturing teams to address product issues and improve vehicle reliability.
• Support technical campaigns, service bulletins, software updates, and field quality improvement initiatives.
• Escalate critical safety-related issues and coordinate timely containment and resolution measures.

Service Network Development

• Develop and maintain technical support standards, service processes, and operational guidelines for the service network.
• Assess the technical capability of service centers and identify areas for improvement.
• Organize and deliver technical training programs for service advisors, technicians, workshop supervisors, and technical specialists.
• Develop technical documentation, knowledge-sharing materials, and troubleshooting databases to improve first-time fix rates.
• Support the implementation of new diagnostic tools, EV repair technologies, and service solutions.

Warranty and Quality Improvement

• Collaborate with Warranty and Quality teams to analyze warranty claims, failure trends, repair costs, and recurring technical issues.
• Monitor field quality performance and recommend actions to reduce repeat repairs and unnecessary warranty expenses.
• Ensure technical investigations are properly documented and corrective actions are implemented effectively.
• Contribute to continuous improvement initiatives to enhance vehicle reliability, service efficiency, and customer experience.

Performance Management and Reporting

• Define and monitor technical service KPIs, including first-time fix rate, repeat repair rate, technical case resolution time, warranty-related indicators, and customer satisfaction.
• Analyze technical service data and prepare regular performance reports for senior management.
• Lead technical service projects and improvement initiatives to achieve business objectives.
• Manage team performance, resource allocation, and capability development to ensure effective technical support operations.

Cross-Functional Collaboration

• Act as the key technical interface between the after-sales organization and internal technical departments.
• Coordinate with regional and international teams, where applicable, to exchange technical knowledge and implement global best practices.
• Provide technical feedback from the field to support product development, design improvement, and future vehicle launches.

Yêu cầu công việc

Education

• Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Mechatronics, Electronics, or a related technical field.

Experience

• Minimum 3–5 years of experience in automotive after-sales service, technical support, vehicle engineering, or automotive service operations.
• Experience working with electric vehicles, hybrid vehicles, or automotive electrical and electronic systems is strongly preferred.
• Experience supporting dealer networks, service centers, or multi-site technical operations is an advantage.
• Experience with automotive OEMs, authorized service networks, or international automotive brands is preferred.

Technical Competencies

• Strong knowledge of automotive diagnostics, vehicle electrical/electronic systems, and workshop repair processes.
• Good understanding of EV architecture, high-voltage battery systems, electric motors, power electronics, charging systems, and battery thermal management.
• Familiarity with diagnostic equipment, diagnostic software, vehicle communication networks such as CAN, and vehicle software troubleshooting.
• Knowledge of root cause analysis methodologies and problem-solving tools, such as 5 Whys, Fishbone Analysis, 8D, and FMEA.
• Understanding of warranty processes, field quality management, technical service documentation, and continuous improvement practices.
• Knowledge of high-voltage safety procedures and relevant automotive safety standards.

Management and Leadership Skills

• Strong leadership, team management, coaching, and technical decision-making skills.
• Excellent analytical, problem-solving, and troubleshooting capabilities.
• Ability to manage multiple technical cases and projects in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Ability to work effectively with cross-functional and international teams.

Language and Other Requirements

• Good command of English for technical documentation, reporting, meetings, and cross-functional communication.
• Vietnamese proficiency is required for effective coordination with local service teams and stakeholders.
• Willingness to travel to service centers, dealers, and other operational locations when required.

Quyền lợi

• Thưởng: • Competitive income (including 13th-month salary, performance bonuses, and other rewards as regulated by Vingroup).
• Chăm sóc sức khoẻ: • High-quality health insurance
• Khác: • Working in a safe, modern, civilized, and professional environment with numerous opportunities for personal development, and even take the lead.