Tuyển dụng Account Receivable Officer tại Hà Nội

o   Processes and post all charges and payments to Credit Card and City Ledger Accounts (e.g. Travel Agency and Corporate) daily. Ensures prompt and accurate billing for all accounts and timely collection follow-up.

o   Prepares and maintain filing records for all outstanding accounts as directed by supervisors or managers, ensuring that all sensitive information are property safeguarded.

o   Maintains credit histories, original approved written requests for credit and other records for regular hotel accounts.

o   Prepare the daily Cheque Received Report (CRR) for all TT and cheques received; update the daily credit card reconcillation to payment. Identify and highlight any discrepancies immediately to supervisors / managers.   

o   Create AR accounts based on the Daily Event list on a daily basis.

o   Assist to review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager, and updating the Credit Manager.

o   Reviews with the Finance Manager / Director of Finance on all accounts which are over 30 days and implement collection procedures for all such accounts in accordance with established corporate guidelines.

o   Prepares month-end reports and reconciliations as prescribed by policies and procedures for all receivable accounts including credit cards.

o   Identify and resolves any discrepancies in billing payments and other potential problems.

o   Ensure that all inquiries from guests or credit card companies are handled promptly (same day if possible, if not before the timeline given by the banks/credit card companies) and professionally.

o   Answers guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments if necessary on a timely basis.

o   Build strong relations with all guests, noting special attention to the hotel’s VIPs and return guests to ensure long lasting guest loyalty o   Handles and report any complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 

o   Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.

o   Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.

Yêu cầu ứng viên

Qualification o   A Bachelor’s degree in Business Management preferably specializing in Finance or Accounting Management o   Chartered Financial Analyst certification is of advantage

Work Experience o   Experiences in similar role at luxury hotels/resort

Technical Skills o   Competent computing skills (e.g. Microsoft Office)

Quyền lợi được hưởng

Work with an award-winning luxury hotel
Hanoi’s only Forbes Travel Guide Five-Star Hotel 2026, Great Place to Work – 5 Years Legend, and winner of Best City Hotel in Vietnam – Travel + Leisure Luxury Awards 2026.

Attractive Pay & Benefits

• 100% salary during probation
• Competitive salary & benefits
• Accident Insurance from Day 1
• Health Insurance after probation
• Attractive F&B discounts, Sun World ticket offers & exclusive room, dining and spa rates across the group

Learn, Grow & Thrive

• Exceptional learning & career development opportunities
• Access to professional training & international hospitality standards
• Opportunities to join wellness programs & employee activities