Tuyển dụng Trưởng Nhóm Kiểm Soát Chất Lượng (QC) tại Hồ Chí Minh

• Build up quality control process and training documentation for call center
• Conducting weekly, monthly task on workload and performance of team
• Manage daily team’s performance
• Setup target and bonus scheme for Quality Control team
• Directly train, coach call center agents (include onboarding and refresh training both)
• Conduct onboarding training and introduction for all newcomers
• Supporting in interview/ evaluating qualified candidates
• Escalating any intergrity issue or Fraud cases found
• Other tasks assigned by line manger.

Yêu cầu ứng viên

• Consumer finance or Banking experience with a good perspective of the consumer or Loans products, processes, pricing, technologies, etc.
• Understands the business and industry dynamics of consumer and Loans products, and is passionate to deliver new and winning solutions
• Planning skills, proven track record in successful Loans products defining, planning, launching and management
• Project Management skills
• Ability to interpret regulatory requirements and application to products and processes
• MS Office (Excel, Word, PowerPoint,...)
• Fluent English
• At least 3 years’ experience in senior product development and product management position in a Consumer Finance company, a Bank or a Fintech.

Quyền lợi được hưởng

• Bao Viet Insurance Package for Employee;
• 15 days Annual Leave;
• Working time: From Monday to Friday, 9am to 6pm;
• Young, dynamic working environment;
• Company Trip; Event for Special Days (8/3, 20/10, End-year Party, ect.,)