Tuyển dụng Technical Support tại Đồng Nai

• Provide phone support to Service Centers (TBH) and Technicians (KTV) during daily technical troubleshooting
• Review and approve product return/replacement reports; guide Service Centers in completing required documentation when needed
• Provide technical consultation and repair guidance to Technicians/Service Centers
• Receive and respond to Customer Service emails, addressing technical-related inquiries
• Consolidate defect data, analyze recurring issues / FTF, and report to the assigned product category
• Monitor and update quality improvement status from factories.

All of the other related task assigned by Line Manager

Yêu cầu ứng viên

1. Education background:

• College/ Bachlor degree in Electrical – Electronics, Telecommunications, Mechatronics, or related fields

2. Working experience:

• At least 1 years of working experience in related roles
• Having experience in manufacturing or repairing TVs, computers, or electronic devices is referred

3. Skills:

• Proficiency in Microsoft Office
• Proficiency in English communication
• Excellent in communication and interpersonal skills
• Good understanding of repair processes and technical issue analysis
• Strong communication skills via phone and email
• Careful, responsible, and able to collaborate effectively wtopith cross-functional teams

Quyền lợi được hưởng

• Competitive monthly salary and allowances.
• Bonus: Monthly/ quarterly incentive, and 13th-month salary
• Personal healthcare Insurance and full contribution to compulsory insurances.
• Annual performance review and salary adjustment
• Annual paid leaves
• Training programs provided: Offline & online courses (technical, professional, soft skills...)
• Laptop and necessary working equipment provided
• Company trips, team-building activities, and internal events