Tuyển dụng Student Services & Dormitory Specialist - VinUni tại Hà Nội

OPPORTUNITY 

At VinUniversity, our mission is to create the first world-class student affairs office in Vietnam with an aim to provide the best experience to our students and the parents.

We are seeking a STUDENT SERVICES & DORMITORY SPECIALIST who embodies a unique blend of professional discipline and vibrant energy. This role is designed for a highly proactive and detail-oriented professional who can balance the “calm” required for meticulous operational management with the “vibrancy” needed to lead a dynamic student community.

The Specialist will play a pivotal role in ensuring the seamless 24/7 operation of our dormitory and sports facilities, acting as a reliable first responder and a disciplined executor of university policies. Beyond operations, the successful candidate will be the heartbeat of residential life, actively driving student engagement and fostering a cohesive campus culture.

Working closely with the Student Affairs Manager, the Specialist will support operational planning, and continuous service improvement. We need a team player who is not only a “listener” capable of following high-standard directions but also an “initiator” who takes ownership of student success and facility excellence to ensure a high-quality, safe, and world-class living-learning environment.

POSITION RESPONSIBILITIES

Dormitory Operations: (70% – Core Operations)

- Serve as the first point of contact for students regarding all issues, including security, safety, maintenance, incident reporting, and emergencies.

- Handle room assignments, manage room change requests, and resolve student conflicts or disputes within the dormitory.

- Coordinate with local police for temporary residence registration for students, faculty, and visitors.

- Plan and execute an annual communication strategy and organize student movements/activities to foster a positive dormitory community.

- Manage and schedule shifts/tasks for the Resident Assistants (RA) and collaborate with the Faculty in Residence (FIR) team.

- Oversee facilities for the dormitory and Sports Complex. Report repairs and propose maintenance or upgrades as needed.

Student Support Services: (30%)

- Review and approve room booking requests via VinUni Digital platform; monitor and manage the task queue on Salesforce.

- Monitor and uphold the university‘s behavioral standards, ensuring all residents clearly understand their rights and responsibilities within the community.

- Maintain meticulous and confidential records of student incidents and complaints, ensuring a structured follow-up process from initial report to final resolution.

- Support department-wide and university-scale events and perform other tasks assigned by the Student Affairs Manager.

- Bachelor’s

Yêu cầu công việc

- Bachelor’s degree in Education, Business Administration, Hospitality Management, or a related field.

- 1-3 years of experience in managing operations of buildings, apartments, hospitality or high-end services. Experience in an educational environment and understanding of student life is an advantage.

- Strong organizational, coordination, and communication skills, with the ability to manage multiple tasks and stakeholders simultaneously.

- Willing to work evenings, weekends, or remain on-site in the dormitory as required by job duties.

- Capable of public speaking, engaging in student activities, and possessing a proactive attitude.

- Demonstrated ability to work proactively and with attention to detail, remain eager to learn and open to guidance and feedback, and take on new challenges in a fast-paced environment.

- Demonstrated ability to work with calmness, self-awareness, respect, and empathy, while maintaining a positive outlook, particularly in high-pressure or ambiguous situations

- Fluency in English and Vietnamese.

Quyền lợi

• Khác: The successful candidate will be provided with a private, high-standard room within the University Dormitory (inclusive of electricity, water, and high-speed internet). This is a significant “Accommodation Allowance” that offers a convenient internat