Tuyển dụng Student Care Associate Tại Hà Nội (đã hết hạn)

- Guide and support students and parents on how to join classes and self-study through online learning platforms in a timely manner;

- Notify students about cancellations, schedule changes, and teacher changes during the course (if any);

- Periodically collect feedback from teachers, parents, and students; ensure issues are effectively addressed;

- Build good relationships with students; regularly communicate about learning progress and related issues with parents and students;

- Attend classes, discuss with the training department and parents to propose solutions and suitable learning plans and directions for students;

- Report on the implementation of tasks assigned by superiors;

- Participate in organizing customer care activities with sales, training, and marketing departments.

Yêu cầu ứng viên

- Good at English, equivalent to IELTS 6.0 or TOEIC 750;

- Good verbal and written communication skills;

- Problem-solving skills.

Quyền lợi được hưởng

- Laptop support to provide the necessary equipment and tools for effective work performance;

- Receive dedicated guidance and support throughout the working period;

- Opportunities to participate in annual company trips and health general check-up;

- Transportation costs for work-related travel will be covered by the Company.