Tuyển dụng Service Assistant tại Hà Nội

Key Responsibilities

• Receive customer calls, inquiries, and technical service requests through phone, email, and other communication channels.
• Record, categorize, and coordinate technical requests with service engineers, ensuring timely follow-up and resolution.
• Communicate with customers, partners, and internal teams to provide service updates and coordinate service activities.
• Manage service processes, including request tracking, documentation, workflow coordination, and case closure.
• Prepare...

  Yêu cầu công việc

  Required Qualifications

  • Bachelor's degree in Business Administration, Languages, Engineering, or related fields.

  • Good Chinese (Mandarin) and English communication skills, both written and spoken, are required.

  • Clear, professional speaking voice, good pronunciation, and excellent telephone communication skills.

  • Strong customer communication, interpersonal, and coordination skills.

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.

  •...