Tuyển dụng Senior Representative - Client Services (Nha Trang) tại Khánh Hòa

As the part of our team, you will welcome and assist walk-in clients and advisors at our service counter and over the phone, ensuring they receive timely and accurate support.

Major accountabilities

1. Deliver counter service and process client transactions accurately and professionally

Welcome clients and advisors at the service counter, identify basic service needs, provide guidance on required documents and process steps, and support the receipt of service requests in a professional and courteous manner.

2. Process routine client service transactions accurately

- Receive, check, and process routine client service transactions in accordance with established procedures and checklists, ensuring information is complete, documents are properly recorded, and requests are submitted within required turnaround time.

3. Support Client Care through phone and online service channels

- Provide client support through hotline and outbound calls, answer enquiries clearly and professionally, and process online transactions in line with approved procedures and service standards.

4. Ensure compliance and documentation accuracy in all transactions

- Verify client information and supporting documents, maintain accurate records, and ensure all transactions are processed in compliance with internal policies, audit requirements, and operational guidelines.

5. Coordinate branch operational support activities

- Work closely with the Office Management team and other internal stakeholders to support smooth office operations, report operational issues for timely resolution, and assist in branch activities as assigned.

Yêu cầu công việc

1. Specified Knowledge

- Service-oriented mindset

- Attention to detail and accuracy

- Good understanding of customer service or operations support work

- Ability to follow procedures and checklists carefully

- Good communication and teamwork skills

- Ability to handle multiple tasks in a fast-paced environment

- Basic computer skills, including Microsoft Word and Excel

- Basic English communication skills are an advantage

2. Problem Solving

- The role mainly deals with routine and recurring service requests that are guided by established procedures. The job holder is expected to identify missing information, check document completeness, and handle standard cases carefully and accurately.

- When issues fall outside standard procedures, such as incomplete documents, unclear requests, or system-related problems, the job holder should seek guidance and escalate to the supervisor or relevant support team. The role requires careful judgment in applying procedures rather than independent decision-making on complex cases.

3. Education and Experience

- College/University graduate.

- At least 1 year of experience in client service, customer service, administration or operations support

- Experience in financial services, insurance, or banking is preferred

Quyền lợi

• Chăm sóc sức khoẻ: Group insurance for you and your family
• Nghỉ phép có lương: Fully paid annual leave days and company holidays to rest, recharge, and maintain a healthy work-life balance.
• Đào tạo: Invest in your career growth by sponsoring professional training programs, skill workshops, and leadership development courses.
• Giải thưởng: Recognize and celebrate outstanding performance with regular awards and special incentives for individuals and teams
• Máy tính xách tay: High-performance laptops tailored to your role to maximize productivity and support flexible work.
• Cơ hội du lịch: Frequent engagement activities