Tuyển dụng Senior Order Fulfillment & Customer Care Specialist tại Hồ Chí Minh

A. WHAT WILL YOU DO WHILE YOU WOW:

1. Order & Contract Administration

- Receive sales orders and contract documentation/information from Sales representatives across assigned sales channels/regions (Showroom, Dealer, B2B/Projects).

- Verify Available to Promise (ATP) inventory status on the FAST ERP system and conduct customer credit limit checks.

- Contract Management: Apply standard contract templates approved by Legal. For non-standard contracts, act as the primary focal point to submit non-standard clauses for Legal review before BOD execution.

- Create accurate Sales Orders (SO) on FAST ERP in strict compliance with approved pricing policies and promotional schemes.

- Team Mentorship: Delegate and oversee basic administrative tasks (e.g., Customer Master Data creation, hotline query routing, basic document filing) to the CS Intern, auditing outputs to ensure 0% data error.

2. Warehouse Fulfillment & Shipping Operations

- Issue Delivery Orders / Pick Tickets on FAST ERP:

* 80% Standard Orders: Transmit orders directly/automatically to 3PL warehouse systems for Pick &

Pack execution.

* 20% Urgent / Sample / Special Orders: Transmit orders to the internal Office Warehouse for manual handling.

- Track order preparation progress across 3PL and internal office warehouses, ensuring seamless handover to logistics carriers.

- Monitor transit status via tracking systems; proactively identify and resolve operational exceptions

(transit delays, damaged items, shortages).

3. Order Completion & Document Management (POD & Invoicing Support)

- Track and enforce the timely recovery of Proof of Delivery (POD) documents from 3PL carriers and internal warehouses (Target: ≥ 98%).

- Update order completion statuses on FAST ERP and submit verified PODs to Finance for prompt VAT invoice issuance.

- Collaborate with Sales teams to support payment collection tracking as required

4. Customer Engagement & Process Excellence

- Serve as the Single Point of Contact (SPOC) for Sales teams and Customers regarding order fulfillment status and logistics updates.

- Resolve delivery-related customer complaints (shortages, wrong items, transit damage) within company

SLA benchmarks.

- Monitor, maintain, and take full accountability for assigned channel/regional operational KPIs (OTIF,

CSAT, NPS).

- Proactively propose process improvements (SOPs) to reduce Order Lead Time and streamline cross-functional workflows between Sales, SCM, and Finance.

B. OUR KÄRCHER WOW PACKAGE:

- Competitive salary and bonus.

- Full social insurance coverage as per legal regulations.

- Opportunity to work in a professional, dynamic environment with career advancement potential.

- Continuous training to enhance skills and product knowledge.

- Other welfare policies as regulated by the company.

Yêu cầu công việc

IT WOULD BE WOW IF YOU WOULD BRING THIS IN

Education:

- Bachelor’s degree in Supply Chain Management, Logistics, Economics, Business

Administration, Foreign Trade, or related fields.

Experience:

- 5 years of progressive experience in Customer Service, Order Fulfillment, Sales

Operations, or Commercial Administration within B2B, Retail, FMCG, or Industrial Distribution environments.

- Experience working with ERP systems (FAST ERP, SAP, Oracle, Odoo, etc.) and 3PL warehouse operations (e.g., DB Schenker) is strongly preferred.

- Understanding of the Order-to-Cash (O2C) process, commercial documentation (Contracts,

CO/CQ, PODs, Invoices), and inventory management.

- Strong communication and coordination capabilities (bridging Sales, Warehousing, Logistics, Finance, and Customers).

- High Ownership Attitude—a self-driven mindset committed to following through on tasks to completion.

Quyền lợi

• Thưởng: Thưởng doanh số Lương tháng 13 Thưởng năm
• Chăm sóc sức khoẻ: BH sức khỏe toàn diện
• Căn-tin: Phụ cấp cơm trưa