Tuyển dụng Senior IT Engineer

1. Helpdesk Support (Primary)

Serve as the first point of contact for all IT-related incidents and service requests from employees

Diagnose and resolve hardware, software, and OS issues across Windows and macOS environments

Provide remote support using tools such as TeamViewer or equivalent remote desktop solutions

Accurately log, track, update, and close tickets using the IT service desk system

Install, configure, and maintain end-user devices: desktops, laptops, printers, scanners, and copiers

Support Microsoft 365 applications: Outlook, Teams, SharePoint Online, Exchange Online

Escalate complex issues to the IT Manager with clear documentation and reproduction steps

Conduct basic user training and produce simple how-to guides for common IT tasks

2. Infrastructure & Systems (Primary)

Windows Server (AD, DNS, DHCP, Group Policy, File Server, Print Server)

Administer and maintain

Ubuntu Linux servers including patch management and log monitoring

Manage and troubleshoot

Maintain network infrastructure: switches, routers, Wi-Fi access points, VLANs, and VPN

Sophos XG Firewall rules, IPS policies, and country blocking

Manage and configure

Monitor system health, disk usage, uptime, and performance; respond to alerts proactively

Manage backup and recovery procedures to ensure business continuity

Support security camera systems and NVR management (Hikvision or equivalent)

Maintain IT asset inventory and hardware lifecycle management

Plan and execute infrastructure upgrades with minimal downtime

3. DevOps Basics (Nice to Have / Bonus)

You don’t need to be a DevOps expert.

Basic knowledge is a strong advantage, and we will support your growth in this area. Candidates who are curious and self-motivated to learn DevOps tools will have a clear career path to grow within the team.

Basic understanding of Docker (run containers, read Dockerfiles)

Familiarity with CI/CD concepts (GitLab CI, GitHub Actions, or Jenkins)

Shell scripting (Bash) or Python for task automation

Experience with Git version control (clone, commit, push, pull, branch)

Exposure to cloud platforms (AWS, Azure, or GCP) — even free-tier experimentation counts

Basic knowledge of monitoring tools: Grafana, Prometheus, or ELK Stack

Must-Have

Solid knowledge of Windows Server: Active Directory, DNS, DHCP, Group Policy, File & Print Services

Hands-on experience with Ubuntu / Linux server administration

Strong understanding of networking: TCP/IP, VLAN, Wi-Fi, VPN, DNS, DHCP

Experience with remote support tools (TeamViewer, AnyDesk, or similar)

Proficiency in Microsoft 365: Exchange Online, Teams, SharePoint Online

Good troubleshooting methodology: diagnose systematically, not by guessing

Ability to document incidents, procedures, and configurations clearly

Service-oriented mindset: patient, responsive, and helpful to all users

Strong work ethic, willingness to learn, and adaptability in a fast-paced environment

Nice-to-Have (Strong Advantage)

Experience with Sophos XG Firewall or similar enterprise firewall platforms

Basic DevOps skills: Docker, Git, scripting (Bash/Python), CI/CD fundamentals

Experience with security camera systems (Hikvision NVR or equivalent)

Knowledge of SMTP mail server administration on Linux

Familiarity with FileZilla Server or SFTP file-sharing configurations

Interest in applying AI tools (ChatGPT, GitHub Copilot, Claude) to improve IT workflow Education

Bachelor’s degree in IT, Computer Science, Software Engineering, or a related field

IT certifications (CompTIA A+, Network+, Microsoft, Cisco) are a strong advantage

DevOps/Cloud certifications (AWS, CKA, GitLab) are a bonus