Tuyển dụng Senior Expert, Business Design & Campaign Management tại Hà Nội

Job Purpose

The job holder is responsible for design and manage effectively sales consulting models / processes on single channel/ Omni to meet the maximum needs ofcustomers and optimize banking performance according to selected CVP by following activities:

• Build a Omni sales strategy (selling model)
• Design /improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals
• Manage and governance effectively and identify problems while implementing designed / improved models / processes

Key Accountabilities (1)

Build a Omni sales strategy (selling model)

• Well understand Omni sales channel and be able to apply in designing, setting up, implementation, and managing business models / processes.
• Key Accountabilities (2)
• Design / improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals :

1. Design / improve selling consulting models/processes

• Design / improve selling consulting models/processes for each customer segment / sub-segment aligning with banking business strategies and goals
• Design process of receiving and managing customer leave
• Design selling process in Omni channel/ single channel to get Business targets.
• Design selling process for sales team in each segmentation according to approved selling and service model.
• Make proposals to relevant departments to synchronize the adjustment of sales model / process with supportive tools / policies, etc.. (such as businessprograms, GCM feature development, reporting system, KPIs policy setting, etc..) to ensure operation, and performance tracking.
• 2. Governing effectively and identify problems while implementing designed / improved models / processes (before handover to BAU)
• Manage effectively input and output indicators of selling consulting models / processes
• Collaborate with stakeholders (Sales Efficiency Management and Business Productivity, Regional Business Development, etc..) identify problems arising fromdata (reported data; observation, customer interviewing, sales force, etc..) for in time and effective solutions
• Coordinate with stakeholders for effective communication, implement directions, support to respond to questions related to model / process designs.
• 3. Coordinate with DO in developing digital channels for individual customers, offer requests and relevant information for the DO to develop and implement digitalchannel effectively.
• Set development requirements for the DO to ensure a seamless customer experience at all bank interaction points.
• Coordinate with the DO to increase awareness of customers, channels, units, and consulting forces on the developed features in digital channel.
• Key Accountabilities (3)
• Resource management and development
• Maintain working rhythm through applying Agile work culture,

Coporate culture

• Ensure consistent understanding and application of organizational cultural values, behavioral standards
• Perform other tasks assigned by the Director, Business Design, Senior Director Business Development
• Success Profile - Qualification and Experiences

Qualifications

• B.A on Economics/ Finance/ Banking/ Marketing/ BA.
• Foreign language (English): At least TOEIC 405 or similarity

Domain expertise

• Minimum 12 years of experience in Banking and Finance.
• Priority for experience on designing customer experience/ process/ model desinging.
• Get experience applying agile working culture'