Tuyển dụng Senior Customer Experience Excellent tại Hồ Chí Minh

Key Responsibilities

- Responsible:

• Responsible for the acceptance and application of global standards in local CX teams, including change management

• Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda

• Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place and followed across CX teams

 • Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes

 • Sustain continuous improvement deployment and maturity in the CX teams in coordination with GSC Supporting teams

 • Identity current process and/or CX Gaps and propose solutions to improve CX outcomes across assigned business area

 • Co-create or facilitate TIP with quantifiable savings in cost or effort; or improvement to ‘Customer-felt KPIs in Ocean or L&S Execution

-Accountable for

• Delivery of Projects/Initiatives impacting assigned business area

• Local hand over of projects/changes to CX teams.

• Support CX teams with performance management tools

-Consulted about

• Process changes affecting the specific area

• Process improvement

• Process implementation

• Global initiatives

-Critical competencies

• Continuous improvement mind-set and right sense of urgency capable to understand bigger picture of priorities and global constraints.

• Process improvement & Project Management skills

• Excellent understanding of customer requirements and customer focus

• Highly structured and analytical

• Strong influencing skills

• Result driven combined with the ability to achieve results through people

• International experience, comfortable working in a matrix organization

• Self-starter and effective change agent

Yêu cầu công việc

• At least 05 years of experience in Supply Chain Management / Operation Management / Customer Experience/ Continuous Improvement/ Project Management or similar roles in the freight forwarding and logistics industries.

• Continuous improvement mind-set and right sense of urgency capable to understand bigger picture of priorities and global constraints.• Process improvement & Project Management skills• Excellent understanding of customer requirements and customer focus• Highly structured and analytical• Strong influencing skills • Result driven combined with the ability to achieve results through peole• International experience, comfortable working in a matrix organization• Self-starter and effective change agent

• Language proficiency: Native Vietnamese, Professional English level

Quyền lợi

• Thưởng: Performance Bonus & 13th monthly salary
• Chăm sóc sức khoẻ: Health Insurance & Health Check up
• Nghỉ phép có lương: Annual Leave & Sick Leave
• Máy tính xách tay: Laptop Provided