Tuyển dụng Product Owner (CRM) - TA189 tại Hà Nội

• Define the scope of work, objectives, and success criteria of the project
• Develop detailed plans for each stage of the project, including timelines, budgets, and resources.
• Assign task, ensure team members work efficiently and collaborate effectively
• Monitor costs and ensure the project stays within the approved budget.
• Manage and allocate resources effectively
• Track project progress to ensure timely milestone completion.
• Identify potential risks and plan for mitigation.
• Take measures to minimize risks and address issues as they arise
• Maintain regular communication with stakeholders to provide project updates.
• Report progress, results, and project-related issues to leadership and stakeholders.
• Ensure project deliverables and services meet quality standards.
• Assess and manage change requests within the project
• Ensuring compliance with objectives, organizational policies, procedures, and standards
• Conduct project evaluations and lessons learned sessions to improve future projects.

Yêu cầu ứng viên

1. Educational Qualifications

Bachelor’s degree in business, Information Technology, or a related field

2. Relevant Knowledge/ Expertise

• Minimum of 5 years work in banking
• Minimum of 3 years working as Product Owner or Project Manager
• Experience in a particular banking domain for at least 3 years;
• PMP certification is preferred

3. Relevant Knowledge/ Expertise

• Understand business needs
• Have experience in the banking applications and processes
• Have experience on integration between multi applications in the bank
• Understand software development life cycle
• Good understanding in project management methodology: Agile Scrum/ Waterfall

4. Relevant Knowledge/ Expertise

• Experienced in Service, Customer Service, Customer Experience, and Customer Service Quality.
• Experienced in implementing or developing systems supporting customer service operations such as CRM Service, Case Management, Contact Center, Complaint Management, and Customer Care.
• Possess product mindset with experience in system building and development.
• Experience working in the Banking/Financial sector is an advantage.
• Having previously taken on a Lead role or experience in leading teams, managing backlogs and demands from multiple units, and building product roadmaps.

5. Skills

• Effective communication and people skills
• Good presentation skills
• Leadership skills, highly self-driven with initiative-taking mindset
• Well-organized, Time – Management and Problem Solving

6. Others

• Analytic thinking
• Carefully, enthusiasm, high responsibility at work, proactive, and supportive

Quyền lợi được hưởng

• Competitive salary and bonus package
• Staff loan with special interest rates
• Training courses based on the job, Training framework/Learning RoadMap for each position
• Insurance in accordance with Labor laws + VPBank Care insurance for all employees. (insurance covered for family members for entitled employees);
• Annual leave (varied based on job grade)
• Travel allowance
• A dynamic and friendly working environment, full of great opportunities to develop your career and abundant interesting activities to join (Sports competitions, talent contests, teambuilding...)
• Working time: from Monday to Friday & 2 Saturday mornings/month.