Tuyển dụng Product Operations (Platform/Omnichannel) tại Hồ Chí Minh

1. System Operations & Monitoring

Operate and monitor E-commerce and Omnichannel systems (Website, App, CRM, Contact Center, Marketplace integrations)

Track system performance, proactively detect and resolve issues to ensure SLA compliance

Analyze system logs, user flows, and operational data to identify issues and risks

2. Product Operations & Optimization

Translate business needs and operational issues into product requirements

Work closely with Product/Tech teams to improve system features and user experience

Identify bottlenecks in order flow, customer journey, and system processes; propose solutions

3. Cross-functional Coordination

Act as a bridge between Business (E-commerce, CS, Marketing) and Product/Tech teams

Collaborate with stakeholders to ensure alignment in system improvements and operations

Support internal teams in resolving system-related issues

4. Projects & System Integration

Participate in system integration projects (OMS, CRM, payment, logistics, APIs)

Support UAT testing, rollout, and post-launch monitoring

Track project timelines and ensure on-time delivery

5. Data Analysis & Continuous Improvement

Analyze operational data (orders, system performance, customer behavior)

Build reports and dashboards to support decision-making

Continuously optimize workflows to improve efficiency and customer experience

Bachelor’s degree in Information Systems, Business, E-commerce, or related fields

1-3 years of experience in Product Operations / System Operations / E-commerce Operations

Strong understanding of E-commerce operations and system flows (OMS, CRM, order lifecycle)

Experience working with cross-functional teams (Business, Product, Tech)

Strong analytical thinking and problem-solving skills

Experience in system integration, UAT, or working with vendors is a plus

Familiar with data tools (Excel, Power BI, Google Analytics; SQL is a plus)