Tuyển dụng Operations Coordinator tại Hồ Chí Minh

Job Purpose

The Operations Specialist plays a key role in managing and optimizing the end-to-end sales order process, ensuring smooth coordination across departments, timely delivery, and effective customer communication. This role also supports contract handling, payment follow-up, and continuous process improvement.

Key Responsibilities

• Sales Order Processing
• Manage full-cycle sales order processing with accuracy in order entry, pricing, and product details.
• Coordinate with Purchasing and Warehouse teams to confirm stock availability and delivery timelines.
• Contract Negotiation Support
• Assist in preparing and reviewing sales contracts.
• Ensure all terms and conditions are properly documented and aligned with company policies.
• Sales Order Tracking
• Monitor order status throughout the fulfillment process.
• Provide timely updates to internal departments and customers.
• Delivery Monitoring
• Work closely with logistics and warehouse teams to ensure timely and accurate delivery.
• Proactively address delivery issues and communicate with customers.
• Customer Payment Follow-up
• Track payment schedules and follow up with customers to ensure timely collection.
• Collaborate with Finance to resolve payment delays.
• Process Management
• Collaborate with stakeholders to design or improve operational processes.
• Identify inefficiencies and risks in workflows and propose solutions.
• Monitor process performance and ensure compliance with internal policies and external regulations.
• Functional Skills
• Sales Order Management
• Contract Handling
• Payment Follow-up
• Document Control
• Project Planning & Execution
• Analytical Skills
• Attention to Detail
• Data Tracking & Reporting
• Problem-solving
• Communication & Collaboration
• Cross-functional Teamwork
• Customer Communication
• Proficiency in English
• Digital Competency
• Experience with CRM and Business Central systems
• Proficiency in Microsoft Office
• Familiarity with ISO standards
• Organizational Skills
• Multitasking
• Time Management

Qualifications

• Graduated from university or college with a major in Business Administration, Supply Chain, or a related field.
• Minimum 1 years of experience in operations, sales support, or supply chain roles.
• Strong interpersonal and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.