Tuyển dụng Operations & After-Sales Manager tại Hà Nội

• Develop and manage the spare parts team, regulations, components, and after-sales materials catalog.
• Plan spare parts demand, stock levels, replenishment, and inventory optimization.
• Monitor inventory accuracy, turnover, aging, and obsolete parts; recommend actions.
• Coordinate with Purchasing, Supply Chain, Warehouse, Engineering, and Suppliers to secure spare parts.
• Design and standardize core processes for:
  • After-sales warehouse & inventory management
  • Warranty and maintenance
  • Technical service coordination
  • Product issue and failure management
• Define process ownership, RASIC, approvals, escalation, SLA, and key controls.
• Establish a structured customer feedback and product issue management system.
• Lead root-cause analysis (RCA) and corrective/preventive actions with Engineering and Product teams.
• Develop the project handover process from Deployment to After-Sales, ensuring complete technical documentation and service readiness.
• Establish SLA, KPI, escalation, first-time fix, failures, warranty cost, inventory, backlog, and customer satisfaction and reporting mechanisms for after-sales operations.
• Develop and maintain the complete After-Sales Operating Procedures for BOD review and approval.
• Build AFS team structure, manpower planning, roles, competencies, and training plans.
• Coach teams on troubleshooting, process compliance, customer handling, RCA, and reporting.
• Continuously improve after-sales performance based on operational data, product issues, and customer feedback.
• Support after-sales strategy, operating model, organization, resource planning, and annual plans.
• Provide data-driven recommendations on service capacity, manpower, parts, suppliers, warranty risks, and priorities.

Yêu cầu ứng viên

• Bachelor’s degree in Engineering, Electrical/Electronics, Mechanical, Mechatronics, Automation, or a related field.
• Proven experience in After-Sales, Technical Service, Field Service, Warranty, Maintenance, or Technical Operations.
• Strong technical knowledge with the ability to understand and troubleshoot product-related issues.
• Demonstrated ability to design and implement processes from scratch.
• Strong analytical and problem-solving skills; knowledge of RCA, CAPA, 8D, or FMEA is a plus.
• Fluent English communication, with confidence in technical discussions, meetings, and written communication.
• Strong ownership, structured thinking, and cross-functional collaboration skills.
• Comfortable working in a fast-paced environment and building systems in an evolving organization.
• Strong project and operational management skills with effective stakeholder coordination.
• Experience in KPI management, reporting, governance, resource planning, or operational excellence preferred.
• Experience building or managing after-sales teams, service, warranty, technical support, or spare parts operations is an advantage.
• Strong management mindset balancing customer satisfaction, technical needs, efficiency, risk, and cost.

Quyền lợi được hưởng

• Attractive income, competitive and commensurate with individual capabilities.
• 13th-month salary, gifts on public holidays and special occasions, and performance-based bonuses.
• Meal allowance, annual company trips, health insurance, and exclusive benefits within the Group’s ecosystem.
• Clear career development opportunities aligned with the company’s growth, with access to training programs based on capability and job role.
• A dynamic and open working environment with diverse cultural and sports activities.