Tuyển dụng Ocean Freight Operations Assistant Manager tại Hà Nội

• Manage assigned ocean freight trade lanes under the direction of the Country Head of Ocean Freight.
• Handle booking management, shipment coordination, customer relationship management, shipment monitoring, schedule control, and system updates.
• Execute and supervise day-to-day ocean freight operations across import, export, and domestic transportation activities.
• Ensure cargo movements are completed accurately, timely, and in compliance with customer requirements and company procedures.
• Monitor shipment milestones, identify operational risks, and coordinate timely resolution of service issues.
• Maintain accurate operational records, documentation, and system updates.
• Coordinate closely with customers, carriers, overseas offices, agents, vendors, and internal stakeholders to ensure smooth service delivery.

• Support pricing implementation and allocation management activities in collaboration with global, regional, and country stakeholders.
• Assist in maintaining ocean freight rates, carrier allocations, and pricing records.
• Support quotation preparation, rate validation, and tender execution activities when required.
• Monitor market updates and carrier developments to support pricing competitiveness and service quality.

• Build and maintain effective working relationships with local carriers, shipping lines, transport vendors, and service providers.
• Support carrier performance monitoring and service improvement initiatives.
• Assist in identifying additional carrier and vendor options to support business growth and service requirements.

• Coordinate and supervise the Hanoi Ocean Operations team to ensure daily operational activities are completed efficiently.
• Support workload allocation and resource planning within the team.
• Provide guidance and operational support to team members.
• Act as the primary escalation point for daily operational issues and customer service concerns in Hanoi.
• Monitor operational KPIs and provide regular performance updates to the Country Head of Ocean Freight.
• Promote teamwork, accountability, and customer-focused service delivery.

• Ensure compliance with company policies, operational procedures, and customer requirements.
• Identify opportunities to improve operational efficiency and service quality.
• Support process standardization and system improvement initiatives.
• Contribute to operational excellence and continuous improvement programs.

Yêu cầu công việc

• Education: Bachelor's Degree in Logistics, Supply Chain Management, International Business, Maritime Studies, or a related field.
• Experience: 5 years of experience in Ocean Freight Operations, Freight Forwarding, or International Logistics.
• Solid understanding of ocean import, export, and freight forwarding operations.
• Experience in booking coordination, shipment management, documentation, and customer service.
• Previous experience as a Team Leader or Supervisor (1-2 years) is an advantage but not mandatory.
• Exposure to ocean freight pricing, carrier allocation management, or tender support is preferred.
• Skills & Competencies: Knowledge of international ocean freight operations and shipping documentation.
• Strong customer service and stakeholder management skills.
• Ability to prioritize multiple tasks and work effectively under pressure.
• Strong communication and problem-solving abilities.
• Leadership potential with the ability to coordinate and guide a small team.
• Proficiency in freight forwarding systems and Microsoft Office applications, especially Excel.
• Command of written and spoken English.

Quyền lợi được hưởng

• Professional and international working environment
• Salary: 22-28M VND (negotiable)
• Comprehensive healthcare insurance
• Social, Health & Unemployment Insurance based on full salary
• Annual leave and other attractive employee benefits
• Career development and growth opportunities within a global logistics company