Tuyển dụng Night Shift - Telesales Chinese Line (Tiếng Hoa) tại Hồ Chí Minh

Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.
With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.
If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey. 

What is “debt settlement”?
Debt settlement is the process of negotiating with creditors to reduce the total amount owed.
It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.
 

JOB RESPONSIBILITIES: 

• Perform sales tasks according to company procedures and policies on new marketing data sets and the company's CRM database.
• Sell, clarify, advise, and care for customers regarding the company's products, systems, and services through support channels and develop potential customer relationships to achieve the highest customer satisfaction.
• Take responsibility for achieving assigned individual sales targets.
• Adhere to regulations regarding behavior, attitude, etc., when dealing with customers.
• Monitor and provide post-sales support to ensure effective customer service usage.
• Foster team spirit within the working group.
• Support colleagues in sales tasks when necessary.
• Perform other tasks as assigned by management.

Yêu cầu ứng viên

• Proficient in Microsoft Office, English communication & basic reading skill, basic CRM system.
• High school diploma or higher (or equivalent certificates to ensure eligibility for a work permit) & minimum 1 year of experience in sales/telesales or customer care/financial services or related positions. 
• Fluent in 4 skills in Chinese (working directly with native speakers, using 100% Chinese, fluent in both traditional and simplified Chinese).
• Preference given to candidates who are Chinese/Taiwanese origin and use 100% Chinese in communication.
• Age range: 18-33, good health and willing to work night shift.
• Excellent communication skills via phone, presentation, and negotiation.
• Strong problem-solving and situational analysis skills. 
• Ability to manage time effectively, handle tasks, and demonstrate a high sense of responsibility in work.
• Ability to thrive in a high-pressure environment and work effectively both independently and in a team. 

Preference will be given to candidates who:

• Can start working immediately, attend interviews, and start work promptly.
• Have previous experience working in banks/financial organizations and possess a solid understanding of Chinese’s customer service practices in the US.
• Diligent, enthusiastic, responsible, eager to learn.

Quyền lợi được hưởng

• High salaries for high performance, official salary 22.000.000 VNĐ/month + bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 80 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

• Employment type: Full-time (Night shift).
• Industry: Financial services in the US market (No insurance, No lending).
• Working hours: 21:00 – 06:00 or 23:30 – 8:30, 5 days/ week according to the assigned shifts by management (working by US business hours).
• Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!