Tuyển dụng Network Support tại Hồ Chí Minh

• Network Incident Management
  • Receive, investigate, troubleshoot, and resolve network incidents and service requests through ServiceNow.
  • Troubleshoot LAN connectivity issues, including 802.1X authentication failures, network port connectivity, and faulty network cables.
  • Diagnose 802.1X authentication issues using Windows Certificate Manager (certlm.msc).
  • Investigate network access and authentication issues through Aruba ClearPass, including Access Tracker and Endpoints, using device MAC addresses. 
  • Troubleshoot VPN connectivity via Citrix, including checking user group membership and access permissions. 
  • Perform basic network connectivity checks and escalate complex incidents to the relevant teams when required.
• Network Infrastructure Operations
  • Monitor network devices and services using SolarWinds and automated scripts. 
  • Manage and troubleshoot enterprise network infrastructure, including: 
    • Access Switches: Aruba/HPE 3810M and 6300 series. 
    • Core Switches: Cisco Nexus 9000 series. 
    • Routers: Cisco ISR 9901 and 9902 series. 
    • Wireless Infrastructure: Aruba 535 and 325 series. 
    • Firewalls: Cisco 5430 series – monitoring and administration subject to Security Team authorization. 
  • Perform routine network health checks and follow up on alerts generated by monitoring systems. 
  • Maintain network connectivity and support daily network operations.
• Network Cabling and Connectivity
  • Inspect, test, and troubleshoot LAN cabling and physical connectivity issues. 
  • Work with Cat6A CommScope structured cabling systems, including patch cords, patch panels, and network outlets. 
  • Install and activate new network ports according to approved procedures. 
  • Label both ends of new network connections in accordance with existing labeling standards. 
  • Support fiber-optic connectivity and ODF operations: 
    • Buildings B8, B9, and B10: Single-mode fiber with LR-type SFP transceivers.  
    • Other buildings: Multimode fiber with MM-type SFP transceivers.
• Change Management
  • Raise, implement, and update network changes in ServiceNow in accordance with the change management process. 
  • Prepare and maintain change implementation plans and run sheets using existing templates. 
  • Follow approved change windows, implementation procedures, validation steps, and rollback plans. 
  • Update ticket records and document implementation results.
• Monitoring and Reporting 
  • Monitor network devices and services through SolarWinds. 
  • Execute and maintain operational scripts used for daily monitoring and automated email notifications. 
  • Review monitoring alerts, identify potential network issues, and coordinate troubleshooting activities. 

Yêu cầu ứng viên

• Degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 02+ years of experience working in Network.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN) and networking hardware.
• Familiarity with network monitoring tools and software.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic understanding of cybersecurity principles.
• Willingness to learn and adapt to new technologies and methodologies.
• Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) are a plus.
• Good communication in English + willing to onsite client.

Quyền lợi được hưởng

• Highly competitive salary and bonus, plus several additional benefits.
• Productivity bonus added according to the business results of the Company
• Welfare package of Holiday.
• Consider periodic salary increases once a year. Or an unexpected pay rise based on personal accomplishment.
• Opportunity to work on challenging international projects.
• Being part of a rapidly expanding organization.
• Possibility to gather certificates and participate in world-class courses.
• Laptop and facilities provided.