Medical Video Remote Interpreter (English - Vietnamese) hoặc Phiên Dịch Viên Y Tế Remote (Tiếng Anh - Tiếng Việt)

The Role:

• As a Medical Video Remote Interpreter, you will facilitate clear, accurate communication between English-speaking healthcare providers and Vietnamese-speaking patients, without adding, omitting, or changing the meaning of what is said. Sessions take place on camera, so a professional presence and a dedicated, quiet workspace are essential.

• This is a client-facing role. You will interact directly with patients and healthcare professionals in sensitive, and sometimes high pressure, medical situations, so composure, confidentiality, and cultural sensitivity matter as much as language skill.

• Candidates go through a structured evaluation process (CV review, phone interview, recorded prescreen, a medical interpreting proficiency assessment, and a final interview), and successful candidates complete a foundations training programme before starting live sessions.

Key Responsibilities:

• Provide accurate, complete, and respectful video interpreting between English and Vietnamese, with occasional over-the-phone sessions.

• Facilitate communication faithfully, without adding, omitting, or altering the speakers' meaning.

• Follow professional interpreter ethics, standards of practice, and company procedures.

• Maintain confidentiality and comply with applicable healthcare privacy requirements.

• Demonstrate cultural responsiveness and respect for differing backgrounds, communication styles, and patient preferences.

• Maintain professional conduct before, during, and after each session, and use sound judgement around interpreter role boundaries.

• Adapt to evolving technology, workflows, and service requirements.

• Take part in required training, coaching, and quality-related activities.

About the Opportunity:

• Our client, a US-based healthcare interpreting and language services provider, is expanding its team of Medical Video Remote Interpreters across multiple languages, including Vietnamese.

• As the programme continues to grow, we are recruiting interpreters to support the expansion of remote interpreting services across the US healthcare system.

• The role is fully remote and connects healthcare professionals with patients who are more comfortable communicating in a language other than English, primarily through video, with occasional over-the-phone sessions.

• This is a genuine opportunity to build a career in medical interpreting. Full training is provided, and previous professional interpreting experience is a bonus rather than a requirement, provided you can demonstrate strong bilingual fluency and a genuine understanding of what interpreting involves.

Required Sk

Yêu cầu công việc

Required Skills & Experience:

• Fluent, professional level verbal communication in both English and Vietnamese.

• A genuine understanding of what medical interpreting involves. This can come from informal experience, such as interpreting for family members, rather than formal employment.

• Ability to interpret medical information accurately and completely in both languages.

• Willingness to complete a medical interpreting proficiency assessment as part of the selection process.

• Cultural responsiveness and comfort working within the US healthcare context.

• Strong professional reliability and sound judgement, with a customer service mindset.

• Comfort working with video conferencing platforms and adapting to new remote technology.

• Able to pass background and drug screening.

• A dedicated home workspace reserved for this role: a private, distraction-free room with a lockable door where no one else can see your screen while you work. Wired high-speed internet is required (no Wi-Fi, hotspot, satellite, or DSL). Due to the confidential nature of the sessions, this is not a typical work-fromanywhere remote role.

• Comfortable being on camera for the majority of each shift.

• Based in Vietnam, available to work remotely.

• Please note this role will require working night shift hours, aligned with US Eastern Time (ET); exact schedule to be confirmed.

Nice to Have:

Experience with any of the following would be advantageous but is not essential:

• Customer Service & Sales in a Multinational Environment.

• Previous medical interpreting experience in a hospital, clinic, or healthcare setting.

• Formal medical interpreter training, or a related certificate or degree.

• National medical interpreter certification (for example CCHI or NBCMI), where available for the language.

• Experience interpreting over video or telephone platforms.

• Working knowledge of medical terminology in English and Vietnamese.

We're Looking For Someone Who:

• Is eager to learn and grow into a professional interpreting career, not just apply existing experience.

• Stays calm, composed, and professional under pressure, including in sensitive or emotional conversations.

• Takes feedback well and acts on it.

• Presents a professional, camera-ready image and shows up reliably for scheduled sessions.

• Has a genuine respect for patient confidentiality and dignity.

Preferred Background:

We are particularly interested in professionals who have experience working in:

• Healthcare or clinical support roles.

• Customer service, call centre, or BPO environments with a high standard of professionalism.

• Language services, translation, or interpreting, whether formal or informal.

Quyền lợi

• Chăm sóc sức khoẻ: Private Health Insurance
• Nghỉ phép có lương: Paid Time Off
• Đào tạo: Training & Development
• Khác: Equipment provided