Tuyển dụng Manager of Customer Quality Team tại Bắc Ninh

• Team Leadership & Strategy: Lead, develop, and supervise the Customer Quality Team; establish customer quality strategies and team KPIs.
• Escalation & Crisis Management: Lead high-level response to critical field claims, warranty issues, and major customer escalations.
• Customer Relationship & Audit: Manage relationships with key OEM/Tier-1 customer quality representatives; lead customer audit responses (IATF 16949, VDA 6.3, CSR).
• Quality Assurance Governance: Final review and approval of critical 8D reports, PPAP submissions, and 4M change management.
• Recurrence Prevention & Lessons Learned: Establish cross-functional recurrence prevention systems; lead internal quality improvement task forces with R&D, Manufacturing, and Sourcing.
• Global Regulation Compliance: Supervise compliance with global automotive quality standards and environmental regulations (RoHS, REACH, IMDS, conflict minerals, etc.).

Yêu cầu công việc

Education:

• University (Bachelor's degree or higher)
• College
• Vocational

Major: Engineering (Mechanical, Electrical/Electronic, Materials, Industrial Engineering, etc.) preferred

Experience:

• 10+ years of quality management experience in the automotive or
• Tier-1 automotive parts industry
• Minimum 3–5 years of team lead / managerial experience
• Proven experience in directly visiting overseas customers (e.g., China and India) to troubleshoot and resolve quality and defect issues, and communicate effectively with customers on-site.
• Able and willing to travel overseas on short notice in response to customer requests, with a valid passport and no restrictions that would prevent international travel or visa issuance.

Skills:

• - Strong leadership, team management, and conflict-resolution skills
• - In-depth expertise in automotive quality core tools
• (APQP, PPAP, FMEA, SPC, MSA) and 8D Methodology
• - Proficient in quality system standards and audits (IATF 16949, VDA 6.3,
• Customer Specific Requirements)
• - Excellent customer-facing negotiation and communication capabilities

Language:

• English (Business Fluent / Negotiation level)
• Korean (Fluent)

Quyền lợi

• Thưởng: Lương, thưởng, phụ cấp hấp dẫn
• Chăm sóc sức khoẻ: Chế độ phúc lợi tốt: có phòng nghỉ cho công nhân viên nghỉ ngơi
• Đào tạo: Có cơ hội được tham gia đào tạo ở Hàn Quốc