IT Systems Engineer (Infrastructure/Network & Security) (Onsite, Phu Tho) - 29084

• Infrastructure, Network and Security Operations o Support daily operation of enterprise IT infrastructure, network and security systems. o Monitor system health and proactively identify risks and operational issues. o Troubleshoot infrastructure, server, network and end-user related incidents. o Participate in change implementation, maintenance and service improvement activities. o Coordinate with vendors and technology partners when required. o Support knowledge transfer, system documentation and operational handover activities. o Maintain and update operating procedures, technical documentation and reports. o Participate in on-call and incident support when necessary.
• Managed Service Activities o Handle service requests, incidents and operational tasks through the approved ticketing process. o Escalate technical issues to senior engineers and specialist teams when required. o Support root cause analysis and problem investigation activities. o Work closely with customer teams to ensure stable daily operations. o Contribute to continuous service improvement initiatives. o Support operational improvements, knowledge transfer, service transition activities, and other technical assignments as required by the manager.

Yêu cầu công việc

• Hold a bachelor’s degree in IT, Telecommunications, or a related field.
• Have at least 3 years of experience in IT operations, infrastructure, networking, cybersecurity, or managed services.
• Have hands-on experience in at least one of the following areas: o Infrastructure: Windows Server, Active Directory/Entra ID, VMware vSphere, storage, backup and recovery, server administration, or monitoring. o Network and Security: Enterprise LAN/WAN, Cisco routing and switching, firewalls, VPN, wireless infrastructure, network monitoring, or security operations. o IT Operations: Incident troubleshooting, change implementation, system monitoring, vendor coordination, or technical documentation.
• Demonstrate the ability to communicate in spoken and written English.
• Be available to work onsite at customer offices, industrial parks, and manufacturing sites when required, and travel occasionally to support customer operations, system transition, and project activities.

Quyền lợi được hưởng

• Social insurance
• Health care insurance
• Review salary: 1 time/ year
• Performance bonus: 1 time/ year
• Year End Party
• Company trip