Tuyển dụng IT Support tại Hồ Chí Minh

End User Support (Primary Responsibility)

• Provide onsite IT support for HCM Branch users.
• Serve as the first point of contact for IT-related inquiries and incidents.
• Support users on Windows operating systems, Microsoft Office applications, collaboration tools, printing services, and standard banking applications.
• Support meeting room equipment, video conferencing facilities, and office IT devices.

Local IT Operations Support

• Support user onboarding, offboarding, and workstation preparation.
• Assist with user account administration based on approved procedures.
• Support IT asset inventory, tracking, and equipment management.
• Perform routine operational checks and coordinate hardware replacement activities.

Yêu cầu ứng viên

• Technical Support, Troubleshooting, and Help Desk Support skills
• Good knowledge on ticketing system and monitoring tools
• Active Directory (AD), GPO, Office 365
• Familiarity with Desktop Computers and Information Technology systems
• Strong problem-solving abilities and attention to detail
• Effective communication and interpersonal skills for technical guidance and user support
• Relevant certifications in IT support (e.g., CompTIA A+, ITIL) and prior experience in a similar role are advantageous
• Ability to work independently in an on-site environment
• The engineer needs to support end user based on the ServiceNow tickets, on demand request which comes from Customer (Email, Phone Call...)
• Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation
• Effective communication in English 

Quyền lợi được hưởng

• 13th-month salary per year
• Performance bonus
• Annual leave: 15–17 days of paid annual leave
• Opportunities for skill development and self-improvement
• Salary, overtime pay, insurance, tax, and vacation regulations follow company policy
• Attractive gifts/bonuses from the company: Tết, public holidays, wedding, childbirth, Women’s Day
• Annual health check-ups