Tuyển dụng IT Helpdesk/ Support Engineer (10M–13M Gross) tại Hồ Chí Minh

Provide End-User Support: Act as the primary technical support for all employees, addressing issues related to hardware, software, and network connections via tickets, walk-ins, phone calls, and chat.

IT Asset Management: Manage the full lifecycle of IT assets, including procurement, deployment, maintenance, and disposal of laptops, desktops, monitors, and other peripherals.

System & Network Support: Assist with the maintenance and troubleshooting of internal systems, office networks (LAN, Wi-Fi), and basic server-related tasks.

Onboarding & Offboarding: Handle the IT aspects of employee onboarding (account setup, equipment provisioning) and offboarding (asset retrieval, account deactivation)

Yêu cầu

Technical Skills

• Proficiency in troubleshooting issues on both
• Windows and macOS operating systems.
• Strong working knowledge of common business software, including
• MS Office Suite and
• Google Workspace.
• Basic understanding of networking fundamentals
• (e.g., TCP/IP, DNS, DHCP) and hardware components.

Experience

• Over 1 year for hands-on experience in a corporate IT help desk or end-user support role is preferred.
• (For new graduates) A degree in IT, Computer Science, or a related field, or relevant certifications are a plus.

Soft Skills

• Excellent communication and interpersonal skills with a strong ability to assist users with varying levels of technical knowledge.
• Proven problem-solving skills and the ability to work independently to resolve technical issues.
• A proactive and positive attitude with a strong sense of ownership and a commitment to teamwork.
• Can use
• English (Ability to work)

Quyền lợi

• Income & Achievement
• SHUI as Vietnamese Law
• Competitive salary, salary review once a year
• 13 th month salary and Annual Performance Bonus
• MVP and Shining star awards at the end of year
• Workplace Happiness
• Premium Private Medical Insurance & Accident Insurance 24/7
• Annual health check
• 15-day annual leave, Christmas leave and 90-min menstrual leave for women
• Company trip, YEP and monthly gathering time
• Gifts on special occasion and fully stocked snack corner
• Sponsored training courses and book purchase quarterly
• Be well-equipped with new working equipment
• Global and professional working environment