Tuyển dụng Freelance - Community Executive

1. Job Purpose

The Community Executive runs community channel development for clients' communication campaigns – fanpages, groups, forums, admin networks and KOL/KOC seeding. The role owns community execution end to end, ensures quality and KPI delivery (reach, engagement, content volume, content quality, on-time rate), and keeps internal teams, KOLs and outsourced partners working smoothly together.

2. Job Description

1. Brief intake & proposal

• Receive and clarify briefs from the Account team or clients; define scope, timeline and resources
• Research user insights, platform dynamics and community behaviour; outline the execution plan and suitable channels (fanpage admins, group seeding, KOL/KOC seeding)
• Propose lists of groups, pages, admins and KOLs/KOCs with selection rationale; check availability and negotiate costs and payment terms
• Prepare internal and external quotations in line with margin targets; present proposals to clients when needed and revise based on feedback

2. Execution & partner management

• Brief content direction to KOLs, admins and community channels; work with the Production team to keep content aligned
• Review and approve content, monitor posting schedules, and ensure message accuracy, content quality and KPI delivery
• Manage the community network and external partners: update databases, track performance and ensure timely execution
• Coordinate junior members or outsourced partners and review their deliverables

3. Paperwork, payment & reporting

• Consolidate contract details, VAT/PIT requirements and payment timelines; work with the Account team to process contracts and pay partners on time​​​​​
• Track payment status and follow up with relevant stakeholders
• Compile campaign reports (reach, engagement, content volume, on-time rate) and share learnings to improve future campaigns

Yêu cầu Tuyển dụng

1. Education & Knowledge

• Bachelor's degree in Marketing, Communications, Business or a related field

2. Experience & Skills

• 2–3 years in community management, KOL/KOC booking or seeding in an agency environment
• Solid understanding of how Facebook Groups, fanpages and KOL networks work, and of user behaviour on these platforms
• Skilled in planning, content briefing, quotations, post approval and booking paperwork
• Experience in client relationship management
• An existing network of admins, KOLs or KOCs, or experience leading a small team, is a strong advantage
• Available to work full-time for 3–6 months

3. Personal Attributes/ Behavior/ Attitudes

• Proactive, persistent and accountable for results
• Quick to catch trends and community sentiment
• Careful with numbers, contracts and deadlines

Chế độ & Phúc lợi

• Competitive fee based on experience
• Work on campaigns for leading brands across multiple industries
• Hybrid working (online/offline), flexible hours
• Weekly Happy Hour and a friendly, dynamic team

Giới thiệu Markus Việt Nam

Markus đi vào hoạt động từ năm 2012, với mục tiêu đồng hành và phát triển cùng các doanh nghiệp và nhân lực trong ngành Marketing qua hai hoạt động:

• Markus Agency cung cấp giải pháp Marketing toàn diện: Digital, Branding, Retail, Marketing Tech, Production House, Trading, tập trung thực hiện sứ mệnh giúp các doanh nghiệp trẻ tại Việt Nam phát triển mạnh mẽ và bền vững.
• Markus Marketing School là trường đào tạo Tư duy và Nghiệp vụ Marketing chuyên nghiệp tại Hà Nội. Với quan điểm “Tư duy quyết định trình độ Marketer”, Markus tập trung xây dựng và củng cố tư duy Marketing cho học viên trước khi đi vào từng nghiệp vụ Marketing cụ thể.