Duty Manager

Supervise the daily Front Office operation to ensure excellent guest service and smooth hotel operations.
Lead, coach, and monitor Front Office associates to maintain high standards of service, grooming, and professionalism.
Welcome and provide personalized service to VIP and priority guests, ensuring an exceptional guest experience.
Handle guest inquiries, complaints, and special requests promptly and professionally.
Monitor room revenue, guest billing, credit control, discounts, and rate compliance.
Ensure Front Office areas are well-maintained, clean, and comply with hotel standards.
Promote hotel facilities and maximize upselling opportunities.
Coordinate with other departments to resolve operational issues and ensure guest satisfaction.
Respond effectively to operational emergencies and maintain accurate Front Office records and reports.
University degree with a major in Hospitality or a related field
Minimum of 2 years of experience in a similar role
Fluency in English (spoken and written)
Proficiency in Opera PMS (Property Management System)
Strong Microsoft Office skills (Word, Excel, Outlook, etc.)
Willingness to work in shifts, including weekends and holidays
Note: This position is open to Male candidates only
Ngành nghề: Nhà hàng / Khách sạn, Du lịch
Kinh nghiệm: 2 Năm
Cấp bậc: Quản lý
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh