Tuyển dụng Data & Fulfillment Assistant Manager

Responsibility 1: Manage Online Operations process at stores

• Control and improve Online Store workflow. Monitor and enhance operational indicators (on-time rate, orders, complaints, order adjustment rate).
• Establish evaluation criteria and improve the performance of the operator, pick-pack, and delivery staff.
• Communicate with relevant departments to improve online operations, enhance personnel productivity, create effective layouts, and increase order fulfillment efficiency.
• Implement training programs to enhance employee skills
• Review and improve operational guideline documents.
• Monitor third-party performance, propose solutions, and coordinate with relevant teams for resolution.
• Coordinate to improve features of Pick Pack App, Delivery App, DMS, and OMS.
• Conduct onsite store checks and provide operational support, staff training.

Responsibility 2: Plan and deploy new services

• Plan expansion and propose solutions to improve operational equipment.
• Coordinate with relevant departments to set up the layout and online ISP in the operation area.
• Develop standard store evaluation criteria, including volume, manpower, area, and equipment.
• Prepare progress and improvement result reports.
• Coordinate with relevant teams to implement new services, evaluate, and propose improvements.
• Other tasks assigned by the line manager

Responsibility 3: Data Analysis & Logistics Cost Efficiency

• Analyze operational data to identify efficiency gaps and capacity constraints.
• Evaluate cost drivers and resource utilization across Online fulfillment operations.
• Propose data-driven adjustments to improve cost efficiency and operational scalability.
• Monitor logistics partner performance and service quality.

College/University Diploma or any degree equivalent to those above.

3+ years of online work experience.

Major: E-commerce, Supply Chain & Logistics, Business Administration, or equivalent

Understand the E-commerce or logistics industry.

Have good knowledge of planning or project management.

Experience in warehouse management, fulfillment center management is an advantage.

Strong analytical, planning, and problem-solving skills

Have a carefulness, patience, willing to learn attitude

Able to work well under high pressure.

Ready to work overtime (less) and business travel

English communication is preferable.