Tuyển dụng Customer Service Executive tại Hồ Chí Minh

• To interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• To ensure customer satisfaction by delivering a cost-effective and positive experience post-purchase.

Customer Support:

• Handle customer inquiries and complaints through various channels (email, hotline, social media) on a rotating shift basis.
• Ensure prompt and accurate responses to maintain a positive customer experience.

Product Expertise:

• Develop and maintain an in-depth knowledge of all products to provide accurate and helpful consultations to customers.
• Stay updated on new product releases and features to offer the best possible guidance.

Collaboration & Feedback:

• Work closely with the marketing and sales teams to improve customer service and increase brand visibility.
• Collect and analyze customer feedback, providing actionable insights to enhance products and services.

Documentation & Process Improvement:

• Document all customer interactions, technical issues, and feedback in a systematic manner.
• Continuously assess and refine the customer service process to ensure efficiency and effectiveness.

Yêu cầu ứng viên

• 1-3 years in relevant working experiences in Customer Experience, Service, Fashion, Retail
• Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively.
• Ability to resolve customer complaints and issues promptly.
• Ability to work well with cross-functional teams.

Working time: 6 days per week

Rotate Working shifts: 
AM Shift: 08:30 – 17:30 (08:30 – 12:00 & 13:00 – 17:30)
Additional Shift: 11:00 – 20:00 (11:00 – 16:00 & 17:00 – 20:00), Not frequently
PM Shift: 12:30 – 22:00 (12:30 – 16:30 & 18:00 – 22:00), work from home from 18:00 - 22:00
 

Quyền lợi được hưởng

• Full-salary social insurance contribution
• Annual Bonus & Merit Increase
• Monthly Allowance & Free Parking
• Health Insurance, Annual Health Checkup
• Annual Leaves (15 days/ year)
• Working facilities provided (e.g., laptop; etc.)
• Employee Discount Program