Tuyển dụng Customer Experience Associate Manager tại Hồ Chí Minh

Purpose of this role: To convert CX insights into clear priorities, initiatives, and measurable business actions, acting as the primary driver of CX impact.

Main Responsibilities

• Orchestrate cross-functional collaboration to embed CX priorities into business planning and execution.

• Track, monitor, and report CX performance, providing clear recommendations to senior stakeholders.

• Own and drive improvement of priority customer journeys,...

Yêu cầu công việc

• Bachelor's Degree or higher in Marketing, Communication, Business Administration, or related fields.

• 5+ years of experience in Customer Experience, Strategy, Transformation or Marketing

• Proven track record leading cross-functional initiatives in complex organizations

• Experience working with customer metrics (NPS, VoC, journey analytics) and translating insights into action

• Experience in financial services, insurance, banking, or regulated industries is a strong...