Tuyển dụng Credit Control Assistant - Chuyên Viên Thu Hồi Nợ tại Hồ Chí Minh

Roles & Responsibilities: 

• Calling customers who are in delinquencies with a very standardized engagement Model that purposely drive for the effective and efficient negotiation conversations 
• Handling inbound/outbound calls for dunning to ensure that services are delivered in a timely manner of high quality professional services 
• Preparing and sending collection letters and emails as per the approved templates and strategy  
• Ensuring strictly compliance to operating procedures and audit requirements  for an effective Operational Risk Management in place to reduce the operational risk losses for the bank 
• Detecting suspicious frauds via calls and timely report the case to relevant stakeholders for further investigation  
• Demonstrating strong knowledge of products, procedures, policies and services of Retail Banking 
• Maximizing cost effectiveness by meeting the set targets

Yêu cầu ứng viên

Certifications, Qualifications & Experience 

• Bachelor’s degree 
• 1-3 years of experience 
• Professional communication and telephone skills
• Good knowledge of core banking products
• Good communication skills in both Vietnamese and English

Quyền lợi được hưởng

• 15+ days of annual leave.
• Opportunities to receive in-depth training aligned with HSBC’s international standards.
• A professional, dynamic, and multinational banking environment.
• Clear career development and advancement opportunities to more senior positions.
• Comprehensive employee benefits and social insurance in accordance with local regulations.