Tuyển dụng Content Operations Specialist tại Hồ Chí Minh

About the role

The Content Operations Specialist leads the end-to-end execution, quality control, and workflow optimization of brand and performance content across digital channels. This role balances direct creation of high-impact brand assets with operational management over content creators, social media leads, and cross-functional production partners.

Responsibilities

1. Content Production & Quality Control

• Oversee multi-channel content output across video (branding and conversion), social media posts, e-commerce content, and other IMC assets.
• Draft e-commerce design briefs, review brand materials, and enforce strict quality control standards across all published media.
• Develop strategic content briefs and operational guidelines for KOC/influencer video bookings to align external output with brand standards.
• Personally execute and oversee key high-stakes brand content, including Key Visual (KV) direction and core messaging for official fanpages.

2. Performance & Paid Media Collaboration

• Work closely with Media Performance and E-commerce teams to draft, produce, and iterate high-converting ad creative concepts.
• Test and optimize ad formats (A/B testing, hook variations, copy adjustments) based on real-time media performance data.

3. Operational Excellence

• Supervise daily workflows for Junior members (Content Creators, Video Editors, and Social Media PICs) to maximize team efficiency, quality, and output velocity.
• Design performance improvement plans, standard operating procedures (SOPs), and content review frameworks to scale operations smoothly.
• Work closely with internal and external production partners (Graphic Designers, Professional Video Editors) to manage timelines and guarantee project delivery.

Yêu cầu ứng viên

• 2+ years in Content Production, Content Operations, or Digital Agency account/production management, with a track record across brand and conversion content.
• Strong editorial sense, direct experience managing social media ecosystems, proficiency in ad creative strategy, and experience writing structured briefs for internal and external creative talent.
• Demonstrated success in mapping out workflows, managing production timelines, and enforcing asset quality control under tight deadlines.
• Experience mentoring or supervising cross-functional creative roles (designers, video editors, copywriters).
• Good business proficiency in English (reading technical documents and communicating cross-functionally).
• Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
• Proficiency in Office Suite (Microsoft, Google, Lark,...)

Quyền lợi được hưởng

• Salary range: Competitive monthly gross + Performance-based Bonuses (15-20 salary months annually)
• Social insurance and healthcare coverage upon successful completion of the 2-month probationary period. Private health insurance (after 6 months of employment) and employee assistance programs (birthdays, sick leave, hospitalization, and other personal needs).
• Regular team-building activities, year-end parties, and other social events to foster a positive and engaging work environment.