Tuyển dụng Application Support Engineer

Job Description

Location

Hybrid — Reading area (3-4 days on site per week)

Type

Full-time, Permanent

Clearance

• High Level Clearance required
• About DXC Technology
• DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
• The Role
• We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client.
• You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.
• Working Pattern
• Hybrid — up to 3-4 days on site per week
• Rotating shifts: 7am–3pm / 9:30am–5:30pm
• Potential for out-of-hours on-call support
• Key Responsibilities
• Performing early morning health checks to ensure applications are operational before users log in
• Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications
• Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA
• Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments
• Actively tracking application health using performance management tools, log files, and automated alerts
• Investigating Windows Event Viewer and application logs to identify root causes of errors
• Creating and updating knowledge base articles and "how-to" guides for common fixes
• Collaborating with application engineers and liaising with the client regularly
• Identifying and implementing continual service improvement activities
• Key Skills & Experience

Essential

• 2–5 years of experience in application support, systems administration, or IT service desk
• Strong analytical and problem-solving abilities
• Excellent communication skills and ability to work in a team-oriented environment
• Windows-based application support experience

Desirable

• Strong proficiency in SQL Server 2016+
• Active Directory experience
• ServiceNow or related ITSM tool knowledge
• Dynatrace or other monitoring tools
• Understanding of cloud platforms and basic programming integrations
• ITIL V4 Foundation Certification
• Microsoft certifications (e.g., Azure Fundamentals/Administrator)
• Vendor-specific CRM/ERP certifications
• Security Clearance
• High Level Clearance is mandatory for this role. Due to security clearance requirements, candidates must be:
• UK National / British passport holder
• Single nationality
• Resided in the UK for a minimum of 10 years
• What We Offer
• 25 days holiday (with options to increase)
• Comprehensive Flex benefits scheme
• Pension
• Life Insurance
• Health Insurance
• Travel Insurance
• Investment in your development
• Store vouchers and discounts
• Flexible benefits tailored to you
• Apply now to join a team delivering critical services for one of DXC's major public sector clients.
• At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
• Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.