Tuyển dụng Application Operations & Support Specialist

Job Description

• About DXC Bulgaria
• We are DXC, a Fortune 500 global IT services leader.
• In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
• We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
• Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role

IMDS is a web-application used globally in the automotive industry, with more than 150,000 active users. You will work as part of the international core team of around 40 people, collaborating closely with the application support team. The role also involves taking responsibility for operational tasks that include technical elements and require strong teamwork and communication.

Daily challenges

• Incident Management
• Back-up for 1st & 2nd Level support

2nd to 3rd Level support

• 1. Handle support queries, escalate and manage further support;
• 2. Provide solutions to users via Service Desk or in direct communication;
• 3. Take corrective actions where needed;
• Operations
• Manage and take over operational tasks
• Communicate with Operations Partners

Support IMDS Communications eXperience and skills required

• Very good communication and presentation skills in English (optionally German).
• Willing to work in a global team.
• Creativity, adaptability, initiative and reliability.
• Basic knowledge of Databases and SQL
• Basic knowledge of Java

Company benefits

• At DXC Technology, we don’t just offer jobs. We build careers. Here’s what you can look forward to when you join us:
• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge, plus comprehensive medical and life insurance and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, receive company-sponsored certifications, and grow your skills through continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program. Your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge. It pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through engaging and impactful experiences.
• If you feel comfortable with the above-mentioned requirements, please send us your CV in English.
• Please note that only shortlisted candidates will be contacted.
• DXC Technology provides equal employment opportunities. We do not discriminate on the basis of race, religion, color, sex, age, disability, sexual orientation, or any other characteristic protected by applicable law. All recruitment decisions are based solely on qualifications, skills, knowledge, experience, and relevant business requirements.
• At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
• Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.